Wiki Page, Multicultural Diversity in the Workplace for the Tourism Professional: MODULE 1 Overview Foundation of Diversity in the Workplace

Wiki Page
2021-02-14T13:22:12+08:00

Module 1

Foundation of Diversity in the Workplace

Credit Hours:

Leaders in both the public and the private sectors are focusing more attention on the issue of diversity. Whether the goal is to be an employer of choice, to provide excellent customer service, or to maintain a competitive edge, diversity is increasingly recognized and utilized as an important organizational resource. Diversity needs to be defined broadly and should encompass a wide range of initiatives that meet the changing needs of customers and workers. Leaders and employees should take active roles in implementing these diversity processes which, in order to succeed, should be fully aligned with core organizational goals and objectives.

Learning Outcomes:

Explain important knowledge about culture, diversity in the workplace,

Identify the foundations of multicultural diversity and its role,

Explain the historical perspectives for studying diversity in the workplace, and

Enumerate the theories, models, and frameworks used to address emerging diversity issues in the workforce.