Wiki Page, Multicultural Diversity in the Workplace for the Tourism Professional: COURSE INFORMATION-4

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COURSE DESCRIPTION

LEARNING OUTCOMES

COURSE ORGANIZATION

Multicultural Diversity in the Workplace for Tourism Professionals (DIVERSE)

Course Description: |

This course describes the skills, knowledge and performance outcomes required to manage multicultural diversity in workplace. It develops the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstanding if it arises. The end goal is for the student to be equipped with social awareness and diverse understanding when serving customers and working with colleagues.

Course Title | : Multicultural Diversity in the Workplace for Tourism Professionals
Course Code | : DIVERSE
No. of Units | : 3 units
Prerequisite | : Philippine Tourism, Geography and Culture (Philtur), Professional Development and Applied Ethics (Prodevt)

Learning Outcomes

Institutional Learning Outcomes Lasallian Graduate Attributes (ILO) | Program Learning Outcomes | Course Learning Outcomes

Socially Responsible Citizen

1. Develops and practices intra and interpersonal skills in promoting inclusions (race, gender and ethnicity) (SRC3)

Lifelong Learner
1. Adapts to the changing times and dynamic trends in the profession and its environment. (LLL3)

1. Work effectively and independently in multi-disciplinary and multicultural teams. (CTAP3)

2. Work effectively with other stakeholders and manage conflict in the workplace. (CTBAMD5)

3. Observe and perform risk mitigation activities. (CTTAHD3)

4. Utilize various communication channels proficiently in dealing with guests and colleagues. (CTTAHD9)

Knowledge

1. Illustrates effective organizational strategies and stakeholder management approaches to leverage diversity effectively.

2. Presents theoretical models to critically address the issues that emerge from workforce diversity to promote workplace inclusivity & equality.

Skills

1. Develop the critical, analytical, problem solving and decision making skills they need to mediate or resolve diversity issues as future professionals.

Course Organization

Course topics are organized under modules;

Modules are distributed in 18 weeks period;

All course materials are open and available online;

Students work at their own pace;

A single-path, lockstep method approach is observed to cover all the necessary content and materials before students take formative and summative assessments

The lockstep method is designed to help students plan and observe their schedule and to allow the instructor to spot-check their work and site activity at least every two weeks.