Course Modules

COURSE INTRODUCTION MODULE

COURSE INTRODUCTION MODULE COURSE INTRODUCTION MODULE

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CIHTM WELCOME PAGE CIHTM WELCOME PAGE 1

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COURSE INFORMATION COURSE INFORMATION 2

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FACULTY and STUDENT RESPONSIBILITIES FACULTY and STUDENT RESPONSIBILITIES 4

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ACADEMIC REQUIREMENTS ACADEMIC REQUIREMENTS 5

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FACULTY INFORMATION-2 FACULTY INFORMATION-2 6

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INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY 7

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COURSE OVERVIEW COURSE OVERVIEW 8

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MODULE 1 Introduction of Course and Overview (10 hours)

MODULE 1 Introduction of Course and Overview (10 hours) MODULE 1 Introduction of Course and Overview (10 hours)

Prerequisites: COURSE INTRODUCTION MODULE

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Module 1 Overview Module 1 Overview 1

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Topic 1 A. Introduction to Total Quality Managementity Topic 1 A. Introduction to Total Quality Managementity 2

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Topic 1 B. Quality Philosophies and Frameworkss Topic 1 B. Quality Philosophies and Frameworkss 3

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Assignment

Module 1 Formative Assessment 1: Case Study – 5 pages (PDF File) (Impact of Service Quality on Customer Satisfaction in Bangladesh Tourism Industry Module 1 Formative Assessment 1: Case Study – 5 pages (PDF File) (Impact of Service Quality on Customer Satisfaction in Bangladesh Tourism Industry 15 5

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Discussion Topic

Total Quality Management (TQM) Knowledge Test Total Quality Management (TQM) Knowledge Test 6

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Quiz

Module 1: Case Study: TQM in the Restaurant Sectors Module 1: Case Study: TQM in the Restaurant Sectors 7

14.0 min_score quiz 605807 0

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Module 2 - Service Quality Concepts in Hospitality and Tourism Organizations (13 hours)

Module 2 - Service Quality Concepts in Hospitality and Tourism Organizations (13 hours) Module 2 - Service Quality Concepts in Hospitality and Tourism Organizations (13 hours)

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Module 2 - Service Quality Concepts in Hospitality and Tourism Organizations Overview Module 2 - Service Quality Concepts in Hospitality and Tourism Organizations Overview 1

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Topic 1 A Glimpse on the Service Industry, Service Products and Encounter Topic 1 A Glimpse on the Service Industry, Service Products and Encounter 2

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Assignment

Module 2 Assignment 1 - Reflective Essay Module 2 Assignment 1 - Reflective Essay 10 3

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Topic 2 Service Quality as applied to Hospitality &Tourism Public and Private Sectors Topic 2 Service Quality as applied to Hospitality &Tourism Public and Private Sectors 4

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Topic 3 Quality Service as an Organizational Strategy Topic 3 Quality Service as an Organizational Strategy 5

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Tourism and hospitality during COVID-19 pandemic – strategies to overcome the crisis Tourism and hospitality during COVID-19 pandemic – strategies to overcome the crisis 6

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Assignment

Module 2 Formative Assessment 2: Case-Based Instruction: Quick Write on the various strategies applied by the hospitality & tourism industry and how it will address the current pandemic Module 2 Formative Assessment 2: Case-Based Instruction: Quick Write on the various strategies applied by the hospitality & tourism industry and how it will address the current pandemic 10 8

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Quiz

Module 2 : Quality Philosophy of a Specific Hospitality or Tourism Related Industry Module 2 : Quality Philosophy of a Specific Hospitality or Tourism Related Industry 9

0.0 min_score quiz 605821 0

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New Quiz

GRADED TASK 1 (TURQUAL) GRADED TASK 1 (TURQUAL) 5 10

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New Quiz

SUMMATIVE ASSESSMENT 1 (TURQUAL) Multiple Choice. Choose the best answer. SUMMATIVE ASSESSMENT 1 (TURQUAL) Multiple Choice. Choose the best answer. 25 11

lti-quiz 643373 1

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Module 3 - Service Quality and Customer Satisfaction (12 hours)

Module 3 - Service Quality and Customer Satisfaction (12 hours) Module 3 - Service Quality and Customer Satisfaction (12 hours)

Prerequisites: Module 2 - Service Quality Concepts in Hospitality and Tourism Organizations (13 hours)

Complete All Items

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Module 3 - Service Quality and Customer Satisfaction Overview Module 3 - Service Quality and Customer Satisfaction Overview 1

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Topic 1 Understanding Customer Behaviour, Loyalty and Experience Topic 1 Understanding Customer Behaviour, Loyalty and Experience 2

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Topic 2 Customer Service Strategy Topic 2 Customer Service Strategy 3

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Topic 3 Innovating Value Propositions along Customer Experience Topic 3 Innovating Value Propositions along Customer Experience 4

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Assignment

Searching for facts using Student Data notebooks journal article PDF Searching for facts using Student Data notebooks journal article PDF 10 5

must_submit assignment 605837 1

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New Quiz

GRADED TASK 2 (TURQUAL) GRADED TASK 2 (TURQUAL) 5 7

lti-quiz 643471 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
New Quiz

Module 3 Formative Assessment 3: Reflective Journal and Essay Module 3 Formative Assessment 3: Reflective Journal and Essay 10 8

lti-quiz 645369 1

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Module 4 - Human Resources in Quality Service (9 hours)

Module 4 - Human Resources in Quality Service (9 hours) Module 4 - Human Resources in Quality Service (9 hours)

Prerequisites: Module 3 - Service Quality and Customer Satisfaction (12 hours)

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Module 4 Overview Module 4 Overview 1

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Topic 1 Hospitality & Tourism Service Staff Topic 1 Hospitality & Tourism Service Staff 2

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Topic 2 Staffing for Service Topic 2 Staffing for Service 3

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Topic 3 Training the Staff Topic 3 Training the Staff 4

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New Quiz

SUMMATIVE ASSESSMENT 2 (TURQUAL) SUMMATIVE ASSESSMENT 2 (TURQUAL) 25 7

lti-quiz 643811 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
New Quiz

Module 4 Assignment 1: Reflective Essay Module 4 Assignment 1: Reflective Essay 10 8

lti-quiz 645393 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
New Quiz

Module 4 Assignment 2: Training the Staff During Pandemic Module 4 Assignment 2: Training the Staff During Pandemic 10 9

lti-quiz 645396 1

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Module 5 - Service Audit and Quality Assurance Program (4 hours)

Module 5 - Service Audit and Quality Assurance Program (4 hours) Module 5 - Service Audit and Quality Assurance Program (4 hours)

Prerequisites: Module 4 - Human Resources in Quality Service (9 hours)

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Module 5 Overview Module 5 Overview 1

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Topic 1 What are Service Audit and Quality Assurance Programs Topic 1 What are Service Audit and Quality Assurance Programs 2

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New Quiz

Module 5 Assignment 1: Develop Criteria Module 5 Assignment 1: Develop Criteria 10 3

lti-quiz 645398 1

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New Quiz

GRADED TASK 3 (TURQUAL) GRADED TASK 3 (TURQUAL) 10 4

lti-quiz 643815 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 6 - Personal Management Philosophy and Personal Development Plan

Module 6 - Personal Management Philosophy and Personal Development Plan Module 6 - Personal Management Philosophy and Personal Development Plan

Prerequisites: Module 5 - Service Audit and Quality Assurance Program (4 hours)

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Module 6 Overview Module 6 Overview 1

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Topic 1 Understanding Personal Management Philosophy and Personal Development Plan Topic 1 Understanding Personal Management Philosophy and Personal Development Plan 2

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Assignment

Module 6 Assignment 1 Discovering the Real Me (Posted Here the Poster) Module 6 Assignment 1 Discovering the Real Me (Posted Here the Poster) 20 3

assignment 605872 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
New Quiz

Module 6 Assignment 1: Discovering the Real Me (Put Your Answer Here) Module 6 Assignment 1: Discovering the Real Me (Put Your Answer Here) 20 4

lti-quiz 645400 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

Module 6 Assignment 2 Critiquing of Personal Service Mantra (Posted Here the Personal Mantra) Module 6 Assignment 2 Critiquing of Personal Service Mantra (Posted Here the Personal Mantra) 10 5

assignment 605873 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
New Quiz

Module 6 Assignment 2: Critiquing of Personal Service Mantra (Put Your Answer Here) Module 6 Assignment 2: Critiquing of Personal Service Mantra (Put Your Answer Here) 10 6

lti-quiz 645402 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
New Quiz

SUMMATIVE ASSESSMENT 3 (TURQUAL) INFOGRAPHICS SUMMATIVE ASSESSMENT 3 (TURQUAL) INFOGRAPHICS 30 7

lti-quiz 643828 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least Score at least % Must score at least % to complete this module item Scored at least % Module item has been completed by scoring at least % View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete